TotalDesk

TotalDesk

The All in One WP Helpdesk Solution

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features

  • Ticket System
    • 3 Differnt New Tickt Forms
    • Inbox Fetching
    • 2 Roles: Agent & Reporter
    • My Tickets Page
    • Set default values for new tickets
    • Set own ticket Status
    • Set custom ticket Types
    • Set custom ticket Project / Systems
    • Attachment Support
    • Inform Agents in Notifications
    • HTML WYSIWIG Comment Form
    • Saved replies
    • Logging / History system
    • XLS export
    • Reporters & Agents can reply to Email
    • Ticket Overview (assigned to, status in colors)
    • Set Inbox Archieve Folder
  • Notifications
    • Email Notifications
    • Desktop Notifications
    • Slack Notifications
    • Notify when a ticket has been created
    • Notify when someone replied
    • Notify when a status has changed
    • Notify when an agent has ben assigned
  • Livechat
    • Start a chat with a new subject (new ticket)
    • Enter a chat with a given ticket ID
    • Send a message (new ticket) when no agent is online
    • Every chat conversation will be saved
  • Knowledge Base
    • Create a FAQ based on a ticket
    • Group FAQs into topics
    • Set custom Icons for Topics
    • Live search for FAQs
    • Track FAQ views
    • 3 Built in widgets
    • Order FAQs by View / Popularity
    • 2 Layouts (boxed, list)
  • Reports
    • Tickets By Agent
    • Tickets By Status
    • Tickets By Type
    • Tickets By System
    • Tickets By Year
    • Tickets By Month
    • Tickets By Year & Month
  • Integrations
    • WooCommerce
    • Envato
    • Slack
  • Well Documentented

Compatibility

  • WordPress 3.8.1+
  • PHP 5.4+
  • WPML Support
  • WooCommerce 3.1

Changelog

 ====== 1.0.7 ====== - FIX: Envato Class exists check====== 1.0.6 ====== - FIX: Single FAQ only displays title when no topics are created - FIX: Screen Reader text visibility====== 1.0.5 ====== - FIX:Form 404 Errors - FIX:Admins could not trash tickets, faqs or saved replies - FIX:DataTables Issue====== 1.0.4 ====== - NEW:Theme support improved (e.g. Dante, Bridge, Total, The7) - NEW:Set a custom login page (settings > general) - FIX:Added some more translation options - FIX:breaking DIV in new ticket form - FIX:Output buffering for shortcodes====== 1.0.3 ====== - NEW:Dashboard redirect for reporters & agents - NEW:Ticket Priorities now possible - NEW:Renamed System / Projects to Departments - NEW:Added POT translation file & updated DE Translations - FIX:Ticket category color issue in backend - FIX:Small php notices====== 1.0.2 ====== - NEW:Rating System for FAQ ArticlesSee Options > FAQ > Enable Rating - NEW:Disable the dislike button - NEW:Widgets now support order by likes / dislikes - NEW:Show single FAQs only to logged in users====== 1.0.1 ====== - FIX: WooCommerce class misses options - FIX: Menu does not show up - FIX: after_widget args notice - FIX: Livechat count issue====== 1.0.0 ====== - Inital releaseLive Chat -> Agents see list of open chats by reporters -> Leave message when no agents are online -> Ticket -> Reporter needs to be logged in -> Default Welcome Message -> Enter chat via Ticket ID -> Create a new chat -> new Ticket -> Chat history stored as Ticket CommentsTicket System -> Inform Agents in Notifications -> HTML WYSIWIG Comment Form -> Attachments -> Saved replies -> Default Message -> My Tickets (for reporter & agents) -> Logging / History system -> XLS export -> Agents can reply to Email -> Ticket Overview (assigned to, status in colors) -> Set Inbox Folder-> Set Inbox Archieve FolderKnowledge Base -> Widget Support -> Most viewed / loved -> Set a default order by -> Custom Icon per category -> Password Protection (can be set by WP default) -> Multiple Layout -> Was this helpful?Integrations -> Slack (http://my.slack.com/services/new/incoming-webhook) -> WooCommerce -> Envato====== Future Plans ====== -> Private Notes -> Recaptcha -> Github -> Jira -> Track FAQ search keywords -> desktop notification for product update /product addition -> Merging -> Previous Customer Tickets